Privacy policy

Privacy Policy

1. Introduction

a. This Privacy Policy outlines how we collect, process, and protect your personal data (“Personal Data”) when you use our website. It will help you understand the types of data we collect, how we use it, and the measures we take to safeguard it.

b. By using our website or making a purchase, you consent to the collection and use of your Personal Data as described in this Privacy Policy.

2. Personal Data We Collect

a. “Personal Data” refers to any information that can identify an individual. This does not include data where your identity has been removed (e.g., anonymous data like your IP address).

b. The types of Personal Data you may provide through our website include: i. Contact Information: First and last name, email address, billing address, shipping address, and phone number. ii. Profile Information: Username and password for setting up an online account with us. iii. Communication Records: Messages and feedback exchanged with us via the website, email, social media platforms like Facebook, Instagram, and WhatsApp. iv. Transactional Information: Details related to your orders, such as order numbers and transaction history.

3. How We Use Your Personal Data

We use your Personal Data for the following purposes: a. To provide and deliver the products or services you purchase from our website. b. To respond to your inquiries and requests. c. To enhance and improve our website, products, and services. d. To prevent, detect, and address fraud and other illegal activities. e. To comply with legal and regulatory obligations, including financial regulations. f. To send targeted advertisements, newsletters, and service updates. g. To improve website content and layout for a better user experience.

This Privacy Policy ensures that your Personal Data is handled responsibly, with a commitment to maintaining your privacy and security. If you have any questions or concerns about how we manage your data, please contact us directly.

5. How we protect your Personal Data
a. We make reasonable efforts to ensure a level of security appropriate to the risk associated with the
processing of Personal Data. We implement access control measures (physical and virtual), security
protocols, policies and standards to ensure that our security infrastructures are in compliance with
reasonable industry standards. We ensure the maintenance of organizational, technical and
administrative measures designed to protect Personal Data within our organization against
unauthorized access, destruction, loss, alteration or misuse.
b. We have also put in place procedures to deal with any suspected Personal Data breach and will
notify you and any applicable regulator of a breach where we are legally required to do so.
6. How long do we store your information?
a. We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it
for. This includes for example the purposes of satisfying any legal, regulatory, accounting, reporting
requirements, to carry out legal work, for the establishment or defence of legal claims.
b. We will retain your information for as long as your account is active or as needed to provide you with
our services, comply with our legal and statutory obligations or verify your information with a financial
institution